Hello Antonio

you already work since many years at bsl ticketprint and you hold the function as a ceo for the company.

A few months ago you started a further education program. What is it called and what is it about?

The program is called MAS Business Psychology.

We analyze multifaceted topics such as the individual, the team, the organization and the market from a business psychology perspective.

For example, we examine which factors are central to the motivation and work performance of employees and what constitutes a positive organizational culture. We also look at the lessons that can be learned from financial and market psychology.

Which part do you find particularly interesting in your education program?

In my function as a managing director, I am confronted with challenging tasks every day.

Employee leadership, customer orientation and my own self-leadership play a central role.

I am particularly interested in the well-being and motivation of employees as well as the development of a trusting team culture. Furthermore, I like to have a better understanding of customer needs from a psychological point of view and to advance my own personal development. 

Have your already gained an interesting insight that you could share with us?

I found it very interesting, that defined criterias do not always ensure a common understanding. In everyday business, we often name criterias and terms that leave a room for interpretation. To achieve a higher level of understanding and agreement between internal and external stakeholder it helps to explicitly operationalize criteria and to standardize terms by naming the action.

Sounds interesting. Do you have an example of such a term?

An example is the word responsibility. Everyone understands it and yet each person can interpret it in a different way.

In order to evaluate the sense of responsibility in a job interview, you can ask specific questions that are based on predefined indicators that make the term “responsibility” measurable.

These indicators can look like this: 

The employee

1. admits his or her mistakes openly (+)

2. does not look for excuses or justify himself (+)

3. always blames his or her co-workers (-)

4. sticks to time and job-related agreements (+)

Based on these indicators, one can create a standardized questionnaire in advance to specifically measure the sense of responsibility during a job interview.

Where do you see further links between your continuing education and your everyday job?

The training is very practice-oriented. After each module, we write a reflection paper and look for links between the theory and possible fields of application in the company. Based on these examinations I have already been able to successfully incorporate different ideas into my everyday work. 

Thank you very much for your interview. We wish you a lot of success and interesting learning experiences in your studies.